Legal

Shipping & Returns

Purchases

When you make a purchase on the Website, you will be using a third party payment processor, Square, that will collect your payment information and process your payment. We are not responsible for the collection, use, sharing or security of your billing information by Square. The following payment methods are accepted by the third party payment processor: American Express, Discover, MasterCard, and Visa.

You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and to the third party payment processor(s) is true, correct and complete.

When you make a purchase on the Website, you will be able to choose the third party payment processor that will collect your payment information and process your payment. When you make a purchase, you will be presented with a payment form using one of the following third party payment processors: Shopify, Square, and Stripe. We are not responsible for the collection, use, sharing or security of your billing information by these third party payment processors. The following payment method(s) are accepted by the third party payment processors: American Express, Discover, MasterCard, and Visa.

You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and to the third party payment processor(s) is true, correct and complete.

Cancellation policy

We offer cancellations on purchases made of the goods offered on our Website only prior to shipment. You may cancel your order by contacting us. You will not be charged a cancellation fee if you cancel your purchase prior to shipping. We will issue you a refund of the full purchase price that you paid if you cancel your purchase.

We reserve the right to cancel your purchase for any reason, at our sole discretion, including but not limited to fraud, inaccuracies, and unavailability of the items or services purchased. We will not provide you with any notice prior to canceling your purchase.

Refund policy

We offer refunds on purchases made of the goods offered on our website only if the goods arrive damaged. To qualify for a refund, you must submit your request to us within 14 days of your purchase date by contacting us. A refund or replacement is provided only if the product is received damaged. Please note that we do not offer refunds for any other reasons.

Please note that we will not be able to issue you a refund for the cost of shipping.

Shipping policy

When you purchase our goods, either we or a third party will ship these goods to you. If a third party is used for shipping, the shipping will be governed by that third party’s Terms of Service and other applicable policies. Please contact us to gain access to the third party’s identity and policies.

When you purchase our goods, the cost of the shipping will be calculated and presented to you during the checkout process.

The amount of time that it will take to ship the goods to you will be calculated and presented to you when you place your order. Shipments usually require two business days to fulfill but may be slower during the holiday season.

To cancel an order or request a refund, contact us at info@doftnewyork.com.